We value customer satisfaction and take pride in offering high-quality cosmetic products. Due to the nature of cosmetics and hygiene considerations, returns are accepted only under specific conditions. Customers may request a return if the product received is damaged, defective, expired, or incorrect. Any return request must be raised within a specified period after delivery, along with clear images or videos showing the issue. Products must be unused, unopened, and in their original packaging with all seals intact to be eligible for return. Once a return request is approved, customers will be guided through the return process as per our standard procedure. After the returned product is received and inspected, a replacement or refund will be processed based on the approved claim. Refunds, if applicable, will be initiated through the original mode of payment and may take a few business days to reflect, depending on the payment provider. Items damaged due to improper handling, misuse, or normal wear and tear are not eligible for return. We do not accept returns for products once opened, used, or tampered with, as this may compromise hygiene and safety standards. Shipping charges are non-refundable unless the return is due to an error on our part. In case of delays or concerns related to returns, customers are encouraged to contact our customer support team for assistance. Our return policy is designed to ensure fairness, transparency, and a safe experience for all customers while maintaining strict quality and hygiene standards.
